Microsoft pulls agents from Windows 7, 8.1 and other forums

Share

You may want to stick to it, but Microsoft will no longer offer you solutions or answers related to Windows 7.

In a forum post, Microsoft said that effective July Microsoft staff will no longer provide technical support for the above-mentioned products.

Microsoft announced on Friday that Microsoft Community forum support will be discontinued for several company products including Windows 7 and Windows 8.1. It has forums for many Microsoft products and Microsoft employees a number of agents, usually third-party contractors, who interact with users who post on the forum.

Microsoft Band - this topic will be locked.

Microsoft Community participants are welcome and encouraged to continue to use the forum to ask questions and post answers with each other.

Microsoft did not provide any detailed explanation for this, but a forum moderator wrote the move is apparently being made to "shift support scope".

Meanwhile, we're sure tens of people will be crushed to learn that the Zune help forum will be locked once and for all, as will the Microsoft Band forum (the Band 2 forum will continue to be supported). However, Microsoft says there will no longer be "proactive reviews, monitoring, answering or answer marking of questions".

Some of our readers remain loyal users and fans of Windows 7, loathing anything to do with Windows 10. Extended support includes paid support and security updates at no additional cost only, and that is what Microsoft could have meant.

On the Volish news groups it is being seen as a cunning plan by Microsoft to force users to upgrade to Windows 10 and the later products.

The forum is a hit and miss for support topics, mostly miss, in my opinion.

Share