"Instead of the curved edges found on previous-generation iPad models, these new iPad Pro models feature a rectangular design with straight edges that efficiently packages the advanced technologies inside", it says. Some users have reported their devices being slightly bent out of the box, and Apple even confirmed to The Verge that this is the expected result of its manufacturing process. Nobody wants to spend big bucks on a fancy new tablet and have it arrive bent, so make sure to check it right when you buy it and, if you see a curve, send it back within Apple's 14-day return period.
The new support page focused mainly on the Wi-Fi plus Cellular iPad Pro, which is the model reportedly affected the most by the alleged bending issues. "After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminum into a single, strong enclosure", it says.
Apple says its flatness specification "allows for no more than 400 microns of deviation across the length of any side", which is less than the thickness of four sheets of paper. The new iPad's flat edges and antenna line might make slight bends more visible, the report said.
Apple's latest iPad Pro range has added something extra to every meaningful spec.
Apple has now provided more details in a support document on the new manufacturing method it is using on the iPad Pro which can be blamed for the bend. Cupertino stressed that these slight bends are imperceptible during normal use and they don't affect the enclosure's strength or the tablet's performance. If your iPad is bent enough that it's obvious and noticeable in daily use, there's a decent chance the bend exceeds 400 microns, and thus would be covered under warranty.
Apple's SVP of hardware engineering Dan Riccio had emailed some customers in December explaining the specification of 400 microns, described as less than half a millimeter thick.
Apple has faced problems before with the iPhone 6 and iPod nano bending, as well as "antennagate" with the iPhone 4.
Do you have a new iPad Pro? When the new iPad Pro was released late a year ago, there was no doubt it's a great device but the price was quite eye-watering.
Last September I wondered if an iPad - with iOS 11 and the Files app - might replace my MacBook. Otherwise, Apple contends, these deviations "are imperceptible during normal use".
Apple gives its iPads and its MacBook Air a makeover in a bid to get you to take them more seriously.