Wells Fargo Outage: Website, App Down and Not Working, Gateway Error


Wells Fargo's mobile and online banking went down Thursday after a power shutdown at one of their facilities.

Wells Fargo says smoke is to blame for a power shutdown at one of their facilities that resulted in customers unable to access their money on February 7.

The bank has apologized to customers and said they were attempting to restore services as soon as possible.

Wells tweeted that customers "may be experiencing an issue with our online banking and mobile app" and asked for patience from customers. It is unknown how many customers have been impacted by these technical problems.

"Unfortunately bank outages have become fairly commonplace - if you haven't experienced one yourself, you might be in the minority", O'Shea said in an email to ConsumerAffairs.

Outraged customers reported they could not access their accounts on the Wells Fargo app or website, use ATMs, or even make purchases with their debit cards. The company tweeted Thursday morning to apologize to customers who may be experiencing an issue. Other said this is the second time in as many days that they've had difficulty accessing their accounts.

Some are reminding the banking giant of the 2016 scandal when employees opened about 3.5 million bank accounts in customers names without authorization in order to meet sales goals.